New Era Broadband SMS Messaging

After your New Era Broadband account has been established, you may log into your secure customer portal and enable ‘Receive Text Messages.’ Customers must affirmatively change this setting from OFF to ON. Providing a mobile telephone number in your account information or becoming a New Era Broadband customer does not automatically enroll the customer in SMS messaging.

By turning on “Receive Text Messages” you are agreeing to receive text messages from New Era Broadband regarding your Internet service, including installation and appointment reminders, account notifications, service updates, and outage information. Message frequency varies. Message and data rates may apply. Customers may reply STOP to unsubscribe or HELP for help. SMS consent is optional and is not required to purchase or receive New Era Broadband service.

Below is what you will see in your account portal to turn on or off TEXT MESSAGING

Questions or Comments

You can get more information on our SMS Terms and Conditions page and our Privacy Policy page, or you can call our office at (740) 992-0620 and we’ll be happy to answer any questions you may have.