New Era Broadband SMS Terms and Conditions
Last Updated: September 3, 2026
These SMS Terms and Conditions govern participation in the New Era Broadband service-related SMS messaging program.
SMS Program Description
New Era Broadband offers an optional SMS messaging program for existing customers who voluntarily choose to receive service-related informational text messages concerning their New Era Broadband service.
Messages may include:
- Internet service outage notifications
- Planned network maintenance notices
- Installation and service appointment reminders
- Network and service status updates
- Account-related notifications
- Other informational communications directly related to the customer’s existing New Era Broadband service
The New Era Broadband SMS program is for service-related informational messages only.
This SMS program does not include advertising, sales offers, promotions, discounts, product solicitations, upgrade offers, referral offers, or other marketing or promotional messages.
Consent to receive service-related SMS messages does not constitute consent to receive marketing or promotional SMS messages.
How Customers Opt In
Customers voluntarily enroll in the New Era Broadband SMS program through their secure New Era Broadband customer portal after their customer account has been established.
SMS messaging is disabled by default. To enroll, the customer must log into the secure customer portal and affirmatively change the SMS messaging setting from OFF to ON.
Providing New Era Broadband with a mobile telephone number does not automatically enroll a customer in SMS messaging.
Becoming a New Era Broadband customer does not automatically enroll a customer in SMS messaging.
SMS consent is optional and is not required to purchase, establish, maintain, or receive New Era Broadband service.
The customer’s affirmative action of enabling SMS messaging in the customer portal constitutes consent specifically to receive the service-related informational SMS messages described in these Terms and Conditions.
Message Frequency and Charges
Message frequency varies depending upon service events, account activity, scheduled appointments, network maintenance, outages, and other service-related circumstances.
Message and data rates may apply according to the customer’s wireless service plan.
New Era Broadband does not charge customers a separate fee for participating in its SMS messaging program.
Opting Out
Customers may opt out of the New Era Broadband SMS program at any time by replying STOP to a New Era Broadband text message.
Customers may also opt out by disabling SMS messaging through their secure New Era Broadband customer portal.
After opting out, the customer will no longer receive messages through this SMS program unless the customer subsequently opts in again.
Opting out of SMS messaging does not affect the customer’s New Era Broadband Internet service or other New Era Broadband services.
Help and Support
Customers may reply HELP to a New Era Broadband text message for assistance.
Customers may also contact New Era Broadband at (740) 992-0620 for assistance concerning SMS messaging or their New Era Broadband service.
Privacy and Mobile Information
New Era Broadband respects the privacy of customers participating in its SMS messaging program.
New Era Broadband does not sell, rent, share, or otherwise provide mobile telephone numbers, SMS opt-in data, or SMS consent to third parties or affiliates for their marketing or promotional purposes.
Mobile information collected for the New Era Broadband SMS program is used only in connection with New Era Broadband’s service-related messaging program and is never shared externally for advertising.
Additional information concerning New Era Broadband’s privacy practices is available in the New Era Broadband Privacy Policy.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to the availability and operation of wireless networks and services that are outside New Era Broadband’s control.
Changes to the SMS Program or Terms
New Era Broadband may update these SMS Terms and Conditions from time to time to reflect changes in the SMS program, applicable requirements, or business practices.
Any revised SMS Terms and Conditions will be posted on the New Era Broadband website.
Material changes affecting customer SMS consent will not expand a customer’s consent to include marketing or promotional SMS messages.
Contact New Era Broadband
Questions concerning the New Era Broadband SMS messaging program may be directed to:
New Era Broadband
Pomeroy, Ohio
Phone: (740) 992-0620
Participation in the New Era Broadband SMS messaging program is voluntary. Customers may withdraw their consent at any time by replying STOP or by disabling SMS messaging through their secure customer portal.