New Era Broadband SMS Terms and Conditions

Customers who voluntarily enable “Receive Text Messages” in their secure New Era Broadband customer portal agree to receive recurring service-related SMS messages from New Era Broadband at the mobile number associated with their account.

Messages may include installation scheduling, appointment reminders, account notifications, service updates, outage information, and other communications concerning the customer’s New Era Broadband service.

Message frequency varies. Message and data rates may apply.

Participation in New Era Broadband SMS messaging is voluntary. Consent to receive SMS messages is not a condition of purchasing or receiving New Era Broadband services.

Customers may opt out at any time by replying STOP to a New Era Broadband text message or by disabling “Receive Text Messages” within their customer portal. After opting out, customers will no longer receive SMS messages from New Era Broadband unless they subsequently opt in again.

For assistance, customers may reply HELP to a New Era Broadband text message or contact New Era Broadband at (740) 992-0620.

Wireless carriers are not liable for delayed or undelivered messages.

New Era Broadband does not sell or share mobile telephone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes.

For information concerning how New Era Broadband collects and uses customer information, see our Privacy Policy.