BUSINESS PHONE SOLUTIONS
Built for Business. Supported Locally.
Today’s business phone isn’t just a telephone sitting on a desk. It’s a complete communications system that lets your employees make and receive business calls from the office, a computer, or their smartphone — while giving your customers one professional, consistent way to reach your business.
New Era Broadband Business Phone Solutions combine powerful cloud-based communications with the local service and support you expect from NEB.
Whether you have two employees or an entire team, we’ll help you build a system that fits the way your business actually works.
Let’s Talk Business Phone – Call (740) 992-0620 today!
Your Business Number Goes Wherever Business Takes You
Your employees aren’t always sitting beside a desk phone — and their business phone shouldn’t require them to be.
With NEB Business Phone, your team can communicate from compatible desk phones, smartphones and, with our Pro plans, computers. Employees can work from the office, home or on the road while maintaining a professional business identity.
And when customers call your main number, intelligent call routing helps get them to the right person instead of leaving them wondering whom to call.
One business. One communications system. Almost anywhere you work.
More Than Just a Phone Line
Choose the Right Level for Your Business
ESSENTIALS
The Business Basics
A capable cloud phone system for smaller businesses that primarily need professional calling, routing and mobility.
Includes:
- 100+ standard business phone features
- Unlimited calling in the U.S., Canada, Mexico and Puerto Rico
- Virtual Receptionist
- Ring Groups
- Mobile App
- Digital Fax
- One toll-free number
- Direct-dial numbers
- Voicemail and voicemail-to-email
- Call forwarding and Multi-Ring
Good For: Very small offices and businesses primarily looking to replace traditional telephone service with a modern cloud-based system.
⭐ MOST POPULAR
PRO
Where Business Phone Becomes Business Communications
Pro includes everything in Essentials and adds the tools that make the system substantially more useful to a modern business.
Work From Your Computer
The desktop application turns a PC or Mac into a business phone, giving employees the ability to make and receive calls without being tied to a physical desk phone.
Business Text Messaging
Communicate with customers by text using your business communications system rather than an employee’s personal number. Pro currently includes up to 250 text messages per month.
Call Recording
Record important calls when appropriate for training, documentation or customer service.*
Video Meetings
Hold video conferences with up to 25 participants without adding another communications platform.
Enhanced Call Blocking
Help reduce unwanted and nuisance calls before they interrupt your workday.
Good For: Most NEB business customers — offices, contractors, professional services, retailers and organizations with employees who need to communicate both inside and outside the office.
NEB RECOMMENDS PRO FOR MOST BUSINESSES
Let’s talk about PRO – Call (740) 992-0620
PRO PLUS
For Businesses Ready to Do More
Pro Plus takes everything in Pro and adds advanced communications, collaboration and customer-service capabilities.
This isn’t merely “more phone features.” Some of these capabilities begin moving the system toward a lightweight customer communications/contact-center platform.
Call Queuing
When several customers call at once, don’t simply send the extras to voicemail.
Call Queuing can keep callers in line until an employee becomes available. Managers can see calls waiting, wait times and available agents, while reporting provides metrics including average wait time and abandoned calls.
CRM Integration
Connect telephone communications with supported customer-management applications so employees can have customer information available when communicating with them.
The platform currently supports integrations including Salesforce, HubSpot, Square, Microsoft Dynamics 365, QuickBooks Online, Clio and Jobber, among others.
AI Transcriptions & Insights
Use AI-assisted tools to turn conversations into useful information, helping employees spend less time manually documenting calls.
More Business Texting
Pro Plus increases included text messaging from Pro’s 250 messages to up to 1,000 per month.
Larger Video Meetings
Video conferencing capacity increases from 25 participants with Pro to up to 100 participants with Pro Plus.
Team Chat
Give employees another way to communicate and collaborate without relying entirely on calls or email.
Hot Desking
Employees can work from shared workspaces while retaining access to their own communications environment — especially useful for hybrid offices and employees who don’t need a permanently assigned desk.
Good For: Busy offices, customer-service operations, medical and professional offices, sales organizations, multi-location businesses and companies handling significant inbound call volume.
PRO PLUS — OUR MOST POWERFUL SMALL-BUSINESS OPTION
Let’s talk about PRO PLUS – (740) 992-0620
Not sure which one you need? That’s our job.
Tell us how your business communicates today, where the frustrations are, and what you’d like to do better. We’ll help you select the right solution without loading your system with features you don’t need.
Your Phones. Your Computers. Your Smartphones. One Business.
Employees shouldn’t have to give customers their personal cell numbers just because they’re away from their desks.
NEB Business Phone lets your communications follow your employees, allowing your business to present a consistent, professional identity whether your people are working from the office or somewhere else.
Desk Phone
The familiar business-phone experience for employees who prefer a traditional handset.
Desktop
With Pro and Pro Plus, employees can make and receive calls through the desktop application.
Mobile
Take business communications with you using the mobile app.
One System
Extensions, voicemail, call routing and business numbers remain part of the same communications environment.
Professional Call Handling Without a Full-Time Receptionist
Your Virtual Receptionist can professionally answer incoming calls and direct customers based on how your business operates.
Set different behavior for open and closed hours, create multiple menu levels, route callers to departments or individuals, provide custom messages and offer dial-by-name functionality.
Your business can sound like a much larger organization — without becoming one.
Keep the Number Your Customers Already Know
Changing phone systems doesn’t necessarily mean changing your business phone number.
Eligible existing numbers can be transferred to your new service, allowing customers to continue calling the number they already have saved, printed or advertised.
New business? We can help establish your business calling system from the beginning.
The NEB Difference
Powerful Technology. Local People.
There are plenty of companies willing to sell you a cloud phone system.
New Era Broadband wants to help you make it work for your business.
We’ll help determine what your business needs, configure your system, help move your existing numbers where applicable, get your phones and users set up, and help your staff understand how everything works.
And when you need help, you’re working with a company right here in the region — not simply buying another service from a website.
That’s the difference between buying phone service and having a communications partner.
New Era Broadband
Neighbors Caring for Neighbors — at home and at work.
Ready for a Better Business Phone System?
Whether you’re replacing an aging telephone system, opening a new business, adding employees or simply tired of your current phone company, let’s talk.
We’ll learn how your business works and recommend the solution that makes sense for you.
Call New Era Broadband
Or request a Business Communications consultation.
Talk to NEB – (740) 992-0620
Solutions for businesses of virtually any size.
Let us build the right system for yours.