While it might feel nice to support your local businesses, you may wonder if there are any actual benefits to supporting a local Internet provider — and the answer is yes. Below are just a few reasons why consumers prefer local ISPs over national companies.

Personalized Customer Service

A local ISP like New Era Broadband can deliver far more friendly and personalized customer services that can’t be matched by larger companies. Large companies handle thousands of people contacting their call centers every day, making it difficult to connect with individual clients. Their call centers are usually outsourced with staff that has no affinity or stake in the ISP. With a local ISP, you can rest easy knowing that an experienced and knowledgeable agent will be able to take the time to serve you – an agent that cares both about you and the company!

Provides Flexible Solutions

Calls that you make to most of the large corporations will often end in frustration simply because you can’t get the answers you need from them. This is because they will often work with many restrictions in place and offer little flexibility to provide the solution you’re looking for. A local ISP like New Era Broadband will be able to understand your needs and work with a smaller, more cohesive team to provide you with the answers you need.

They Genuinely Care

Your local ISP cares about your business because just like you, they are also operating locally. They want you to succeed as much as you do and will care about your satisfaction to build a working and personal relationship with you and your business. It’s this genuine care that sets local ISPs like New Era Broadband apart from their bigger counterparts.

Serving the Community

Working and living in the same community as their customers allows local ISPs to understand your current situation. They are aware of things happening within the local economy and invested in the success of the community’s residents and businesses. Thus, they’ll aim to provide the best services they can for your needs. As a community partner, they will always think of what’s best for you and provide high-speed Internet throughout the area’s broadband infrastructure.

Your Money Stays Local

Your local ISPs like New Era Broadband are owned by local people and they employ local people. They pay local taxes, they purchase locally, and they buy their gas locally. They support local causes, and donate to local organizations and in the case of New Era Broadband, we provide free service to many county, township and community offices and emergency services. We give back!

Call us today and see why so many in our area are switching to New Era Broadband.

Call: 740-992-0620